Privacy policy

Last updated 23 September 2026.

This English version is provided for convenience. If there is any discrepancy, the Spanish version prevails.

When you tell us about your trip, we need some information to prepare a useful reply. Here we explain what happens on this website and what we process when you write to us.

Who processes your data

The data controller is Dlvenxc Asesoría, located at Olagorta Kalea 19, 48014 Bilbao, Biscay, Spain. You can write to [email protected] or call +34 944 15 92 83. The owner’s identification details are listed in the legal notice.

What the form does

The form prepares a summary in your browser’s memory. It does not send it to Dlvenxc Asesoría automatically, does not save it in local storage and does not confirm receipt.

When you choose “Send by email”, your email app opens with a pre-filled message. You must send it from that app for us to receive it. If you choose “Copy request”, the text is copied to your device’s clipboard. When you close or reload the page, this website does not keep the summary; your browser may apply its own autofill features.

What data we ask for and why

We ask for the service, your name, email, dates (or a note that they aren’t decided yet) and the number of travellers. Your phone number, the area where you are staying, your meal budget, preferences and details about reservation dates are optional.

We process the data you actually send us in order to reply, assess the request, prepare a quote and, if you accept it, provide the advisory service. We do not need passwords, card details, access to accounts or sensitive information.

Legal basis

Handling a proposal request and preparing the assignment are based on the pre-contractual steps you ask us to take. If you book, the necessary processing is based on the performance of the contract; invoicing and record keeping obligations rely on the applicable legal obligations.

Ticking that you have read this policy does not authorise advertising. We do not use requests to send commercial communications unrelated to your enquiry.

Retention

We will keep the correspondence for a request that is not booked for as long as necessary to handle it and, as a general rule, for up to six months from the last communication. If a service is booked, we will keep the documentation for the duration of the relationship and for the legal periods required for tax obligations or possible claims.

Recipients and external services

We do not sell your data or forward your request to the restaurant as part of the form. The providers needed for web hosting or email may be involved in the technical provision of those services, and data may be disclosed where there is a legal obligation.

The website loads resources from Google Fonts and the Bootstrap CDN, and shows a Google map on the home page. These connections send technical data, such as your IP address, to the corresponding provider. Their processing and any international transfers are governed by their own terms and safeguards; they are not part of any analytics or advertising system contracted by Dlvenxc Asesoría.

If you visit DiverXO’s official website or use your email provider, their policies apply. We do not control their forms, payments or data processing.

Cookies and local storage

We do not use tracking, advertising or visitor measurement tools. The notice lets you accept or reject non-essential cookies without preventing you from browsing; in this version, neither option activates any of them.

We only keep two preferences in local storage: your choice on the notice, under the key “dlvenxc-preferencia-esencial”, so it isn’t shown again, and the language you pick with the language button, under the key “dlvenxc-idioma”. You can delete them from your browser’s site data settings. External services, including the map, have their own terms of use and storage.

Your rights

You can request access, rectification, erasure, restriction, objection and portability where applicable. Write to [email protected] stating your request; we will only ask for additional identification if it is necessary to handle it.

Where processing is based on consent, you can withdraw it without affecting prior processing. You can also file a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos). Without the essential data we may be unable to prepare the proposal.

Let’s continue by phone or in writing

If you have a question before sharing your data, let us know. You can also review the fields of your request before sending it.