Terms of service
Last updated 23 September 2026.
This English version is provided for convenience. If there is any discrepancy, the Spanish version prevails.
These terms explain how we work at Dlvenxc Asesoría, from the first enquiry to the delivery of the plan. Our address is Olagorta Kalea 19, 48014 Bilbao, Biscay, Spain; you can contact us at [email protected].
Independent advisory service
We prepare Madrid itineraries, travel plans and food selections. We also help you understand and follow the process for requesting a reservation through a restaurant’s official channel.
We are an independent advisory service, not affiliated with DiverXO. Reservations are requested through its official channel and are subject to availability; we do not guarantee a table. We do not sell reservations, act on behalf of the restaurant or have preferential access.
From request to booking
Filling in the form, preparing the summary, writing to us or calling does not book a service or reserve a table. Sending by email depends on you reviewing and sending the message from your own app; this website does not automatically confirm receipt.
After reviewing your request, we will propose in writing a scope, a final price including VAT, the deliverables, the working dates and the payment method. Booking requires your express acceptance of that quote and of the terms communicated. Any extension will be agreed before any additional work is carried out.
Services and fees
- One-day Madrid itinerary: from €65. A route for up to two travellers, with timings and food stops.
- Two-day Madrid itinerary: from €110. A route for up to two travellers, including getting around between the planned visits.
- Guidance on requesting a reservation: €35. A session of up to 45 minutes for a request through DiverXO’s official channel.
- Selection of alternative restaurants: €45. Five suggestions tailored to your dates, area and budget.
These are indicative prices including VAT. Changes in scope, including groups of more than two travellers for itineraries, are quoted in writing before booking.
Fees cover the advisory service only. They do not include meals, transport, accommodation, tickets, deposits or other amounts required by restaurants or providers. No payments are made on this website; the payment method and schedule for the advisory service will be set out in the quote.
Delivery and cooperation
Itineraries are delivered in writing; the selection of alternatives includes five suggestions. For reservation guidance, we agree on a session and explain the steps published by the restaurant, without asking for credentials or payment details.
We need you to provide correct dates, number of travellers and preferences, and to tell us about any changes that affect the assignment. The delivery time and any revision included will be set out in the accepted proposal; we will not start on a different scope without agreeing it with you.
Reservations and third-party services
Availability, opening hours, prices and conditions of the places we recommend may change. We will tell you what you should check directly before booking or travelling.
Reservations are made with the restaurant, which sets its own payment, modification and cancellation requirements. You should review those conditions on its official channel. Our advisory service does not replace them and does not guarantee an outcome that depends on decisions by third parties.
Changes, cancellation and withdrawal
If you need to change or cancel the assignment, write to us as soon as possible. We will review the status of the work and inform you in writing of the effects under the accepted quote and applicable law. We will not apply charges that were not previously disclosed or limit your rights as a consumer.
If you book at a distance as a consumer, you have the right to withdraw within 14 calendar days of the contract being concluded, subject to the applicable legal exceptions. You can notify us at [email protected] with an unequivocal statement including your details and the assignment you are referring to.
If you expressly ask us to start the service within that period, we will inform you of the consequences and obtain the necessary acceptance. If you withdraw after the service has started, an amount proportional to the work actually carried out may be due. The right of withdrawal will only be lost through full performance when the legal requirements are met, including express consent and any required prior acknowledgement.
Use of the website and limitations
Use the website lawfully and do not send third-party information without authorisation, harmful content or requests intended to get around a restaurant’s rules. Advisory content must not be resold or presented as your own without permission.
The information published is guidance about our offer; the specific accepted quote prevails, without prejudice to your legal rights. We do not control external websites and cannot ensure their continuity, and this notice does not exclude any liability that legally corresponds to us.
Enquiries and complaints
Write to us with the details of the assignment and the issue at [email protected], call +34 944 15 92 83 or visit our address above. We will handle your request without prejudice to the complaint procedures and rights granted to you by law.